Draft page. The contact details and answers below are placeholders until the game is released.

Support

Help with Clean Slate.

Contact us

Reply target: [for example, within 3 working days]. Please include your game version (Settings, About) and your device model. Please do not send passwords.

Common questions

My progress is missing

[How anonymous accounts work, how to link an email, how to restore on a new device.]

My energy is not refilling

Energy refills while the game can reach our server. If your device is offline, the refill timer pauses and the energy you have left can still be used. [Troubleshooting steps.]

A board is not working as expected

Use the feedback button in the game, or email us with the board number and what happened.

I want to delete my account or my data

See Delete your account.

Purchases and refunds

[Not applicable in the first release. Will describe store refunds and how to restore purchases.]

Report a concern

[How to report content or behaviour that breaks the rules, and what happens next.]